Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Warranty

  • Each ticket you submit to the client help and support crew will be answered within up to 60 mins. All common queries will be solved immediately. Nevertheless, if the service question you have submitted requires some help from a trained technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Customer Help And Support Service

  • Our client assistance team will be online for you 24x7 to to handle all help inquiry tickets that you send to us. We offer technical support for all the applications that are pre–configured on your hosting server. These include our in–house produced Web Hosting Control Panel, the selected Operating System and also the server admin panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • An in–depth and consistently updated article base is built into our in–house built Web Hosting Control Panel. It provides quick tips on how to carry out all the necessary website maintenance tasks. The Help section includes exhaustive how–to article tutorials and step–by–step video training. You can gain access to the Help area by clicking the Help or Video buttons in the top right part of each Control Panel section.